1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you provide to us directly, such as:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely via third-party payment processors)
• Information submitted through contact forms, quote requests or account registration.

1.2 Technical & Usage Information

Collected automatically when you visit our website, including:

• IP address
• Browser and device details
• Pages you visit
• Time spent on the website
• Cookies and tracking technologies
• Referring links or search terms.

1.3 Order & Account Information

If you create an account or place an order, we may collect:

• Login information
• Order history
• Delivery preferences
• Communication records.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Provide quotes or respond to enquiries
• Deliver products and services
• Send order updates, invoices or confirmations
• Improve our website and customer experience
• Customise your browsing experience
• Provide customer support
• Manage website security and prevent fraud
• Send marketing updates (you may opt out at any time).

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyse traffic and user behaviour
• Deliver relevant advertising
• Enhance your overall browsing experience.

You can disable cookies in your browser, although this may affect certain website functions.

4. Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third parties such as:

• Payment processors
• Delivery and freight partners
• Website hosting and IT support providers
• Analytics and marketing tools
• Professional advisers (such as accountants or technical consultants)

These partners are only permitted to use your information to perform services on our behalf.

5. How We Protect Your Information

We take reasonable steps to safeguard your personal information from:

• Unauthorised access
• Loss or misuse
• Modification
• Disclosure

Security measures include SSL encryption, secure servers, access controls and regular system monitoring.

6. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their content, policies or practices.
We recommend reviewing their privacy policies when visiting those sites.

7. Marketing Communications

We may send you:

• Promotional offers
• Product announcements
• News updates
• Service information

You may unsubscribe at any time by clicking the link in the email or contacting us directly.

8. Access, Updates & Removal

You may request to:

• Access the personal information we hold about you
• Update or correct your information
• Delete your account or personal data (where appropriate)

To make a request, please contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary for:

• Order fulfilment
• Customer service
• Record keeping
• Business operations

After this period, your information is securely deleted or anonymised.

10. Children’s Privacy

Our website and services are not intended for children under 16, and we do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request, please contact:

Kingstone Building Material Supplies
Address: 61 Lakemba Street, Belmore NSW 2192
Website: https://kbms.com.au/